LazyTrips Frequently Asked Questions

What is LazyTrips?

LazyTrips is a free online tool that allows you to seamlessly plan and book your perfect holiday. Use LazyTrips to find hotel deals, itinerary suggestions, expert travel advice and destination inspiration, all in one place. We’re the modern digital travel agent you’ve been waiting for.

What destinations does LazyTrips cover?

We are a travel authority on road trips and city breaks in Europe, and we’re continually expanding the geographic regions we cover. Whether you want to soak up the sun on the Amalfi coast, see the Northern Lights in Scandinavia or go beach-hopping in Thailand, LazyTrips will help you plan the perfect holiday.

I need some inspiration, can LazyTrips help?

Absolutely! You can browse our pre-planned road trips and city break itineraries on the trips page, check out our blog for travel tips and head to the destinations page for exciting new travel ideas.

How do I add a city to my trip if it’s not listed?

Please contact us at info@lazytrips.com to add a destination that’s not yet on the site. We are constantly adding new destinations and features, and we’d love to hear from you!

Payments

What payment methods does LazyTrips accept?

We accept all major credit cards and debit cards

When do I get charged for my hotel booking?

You will be charged for the hotel at the point of booking. You will be charged in the currency that you select when searching for hotels.

How do I know when my booking has gone through?

We will send you a confirmation email as soon as you’ve made the booking. If you don’t receive one or can’t find it, email us at info@lazytrips.com and we’ll get back to you immediately.

Do I need to pay a tourism tax?

Some hotels will charge you a tourism tax for the duration of your stay. This charge will be in addition to the payment made to LazyTrips, and you will be liable to pay this upon either check-in or check-out. We would advise understanding the tourism tax charge before you travel. For details on hotel taxes imposed in the EU, please visit ETOA Policy website.

What documents do I need to check in?

All hotels require government issued ID to check in. This is usually your passport. A copy of your booking confirmation is generally not required, but you may like to bring it along just in case.

I have been charged for my booking, but received an email stating there was an error in the reservation?

We apologise for the inconvenience. We try and operate in real time, but occasionally the room in question may get booked up by another party while you are making your payment. We understand that this can be annoying! Usually if this happens, the funds will not leave your bank account. If they do, the payment will be reversed immediately and should be back in your bank account within 5 working days.


Changing my Booking

How do I change my hotel booking?

To make changes to your hotel booking, please call us on +44 (0)20 3457 6190 and we will be happy to help. Please note that changes are only permitted on refundable hotel rooms. For more information on your booking details, please review the hotel changes and cancellation policy in your booking confirmation email.

Will you charge additional fees for changes made to my hotel room booking?

LazyTrips will not charge you for making changes to your booking. However, the hotel might charge additional fees for the changes. Please review the hotel changes and cancellation policy in your booking confirmation email.

I’ve booked a non-refundable hotel room but need to change my booking?

Unfortunately no changes can be made to non-refundable hotel room bookings.


Cancellations

I need to cancel my hotel booking; will I get a refund?

Your initial hotel booking terms will determine whether you are entitled to a refund on a cancelled hotel booking. Generally, for all "refundable" bookings you will get your money back provided the booking is cancelled within the specified time frame. Unfortunately, for “non-refundable” bookings you will not be entitled to a refund upon cancellation. Please read the cancellation policy provided with your original hotel booking to confirm the precise terms surrounding your cancellation.

Will I be charged a fee if I cancel my booking?

Although LazyTrips will not charge a fee for processing a cancellation, some hotels might. Generally, if your booking has passed its free cancellation period or is non-refundable, you will be charged a small fee for cancelling. Please read the cancellation policy provided with your original hotel booking to confirm the precise terms surrounding your cancellation.

How do I cancel my hotel booking?

Please call us on +44 (0)20 3457 6190 to cancel your hotel room booking.

How do I know if my booking has been cancelled?

We will send you an email to confirm that your booking has been cancelled. Please note that this can occasionally end up in your junk/spam folder. If you do not receive a confirmation within 24 hours, please call us on +44 (0)20 3457 6190.